If you forget your password, please click on https://fashionlovestore.com/password/reset, if you’ve already tried to reset your password, but haven’t received an email from us, check your Junk or Spam folder.

If you require further assistance for another issue related to your account, contact our customer support team at [email protected], live chat or phone number.

Your Account reflects the balance of Membership credits. A FashionLoveStore credit can be spent at any time. The amount of credits you receive is equal to the membership top-up value, based on the EUR currency (1 EUR= 1 credit). A FashionLoveStore credit expires after 30 days.

By selecting one of the plans offered in our website (STARTER, BASIC, PRIME, GOLD, VIP), and completion of the registration process.

By purchasing products selecting the member pricing, you will be automatically enrolled for a membership plan.

During the first 3 days, you will enjoy full access to the membership acquired, however, on day 3, your automatic top-up will initiate and we will charge the full price of the membership plan selected, which will be converted 1:1 into credits and deposited into your FashionLoveStore account.

The recurrent charge for the membership is set to be paid every 14 days from the day of the subscription, and will be deducted from selected payment method.

- Log into your account and go to “My Account”, go to “Cancel Membership” and click “Cancel”.
- By contacting our customer support team at the email address [email protected] or livechat.

You will receive a confirmation email regarding the cancellation of your membership.
* Please note that you are not able to cancel your membership within the first 24 hours while we update the registration details.

We do not issue refunds on the membership plan prices as you have immediate full access to our services.

Yes. All products ordered as a member will be delivered to you even if you cancel your membership before it has been sent from us.

From the time that the order is shipped, it should take between 2-7 business days to arrive.

If you wish to return a product, all you have to do is getting in contact with our customer service team at suppor[email protected] and we’ll guide you through the process!

To expedite the process, add your name, order number, the reason for return and any additional information to your enquiry. For more information check our terms and conditions.

The products must be sent to Behamar Trading Ltd., to the following address Andrea Kalvou 13, 3085 Limassol, Cyprus

If you have purchased goods If you are not happy with your order, you can change your mind within 14 days after receiving your goods. Bear in mind the goods which have been unsealed after delivery by you and cannot be returned for reasons of hygiene or health protection.

* Please note that in case the Refund amount in some cases may differ from the paid amount due to currency exchanges and third-party fees, and we shall not be responsible for the differences caused by such rates or fees.

Refunds can be claimed by using our customer support available channels and will be evaluated on case to case.

For more information check our terms and conditions.

If you’re a member with an active membership plan, and your recurrent payment have been converted into credits and you have spent the credits available from your fashionlovestore.com account when purchasing products, you will be entitled to a refund within 14 days after the day you received your goods, however, the refund will be issued as credits.

Refunds can be claimed by using our customer support available channels and will be evaluated on case to case.

Once a user submits a request for cancellation, will have available two options:

- Users can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (:days) days starting the date of the request, or
- Users can cancel the membership service with immediate effect by paying 6.95 EUR

At delivery time of the package, the customer is obliged to check the package carefully from each side. In case there has been manipulation of the box or there are different types of tape, the customer needs to request a note from the carrier regarding the damage or refuse the package and inform about this the seller.